IPSOS
The IKEA Purchasing Systems Operational Support is a solution that supports access request management for supplier users
June 2021 - July 2021
SCD - Supply Chain Development
UX Designer
About this project
The main goal of IPSOS is to grant and manage access to various IKEA platforms and tools to suppliers. The access to these solutions and information is vital for suppliers to access IKEA business data and demands for resources or supplies.
In 2021, the solution owners of IPSOS identified the business need to rebuild the solution from scratch, using a new run environment build on latest technology
From a user experience perspective, the solutions owners had received feedback that the user flow was unnecessary difficult and complex for its primary tasks to manage and grant access to other tools. Moreover, the user interface design seemed outdated and needed an update according to IKEA’s branding and design guidelines.
My main deliverables as the involved UX Designer in the team was defining and designing the new information architecture, user flows and re-designing the interface.
Process
1. Understand the users
Who will be using the product?
What are they going to do?
What do they want to achieve
2. Audit the existing solution
Identify different levels of hierarchy
Collect all existing user flows, interactions and categorise them
3. Visualise the architecture
Lo-fi overview of new platform architecture including different levels of hierarchy, interactions and content
4. Design navigation system & user flows
Define and establish all possible user pathways and linking
5. Prototype
Prototype user flow and apply IKEA’s design system components
6. Validate
Moderated testing with selected users to validate the new user flow
The solution
During the mapping process it became clear that the old information architecture was built on three individual main user flows for the different main user groups:
IKEA Business Developers and Managers
Supplier admin users
Supplier users
The new structure incorporates the commonalities and interactions that all user groups have in common which significantly reduced the complexity of the solution.
By focusing on commonalities rather than differences, about 75% of the new experience is the same for all users of IPSOS.
(Due to a non-disclosure agreement I am unable to display my deliverables from this project.)
